We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

Switzerland and the United Kingdom, the final user is generally required to pay customs duties.

We’ve partnered with leading logistics companies, enabling us to ship to most countries around Europe.

Shipping is free within The European Union and Switzerland, United Kingdom.

Delivery times will vary based on your location, with shipments expected to start from late October through November. Once your order is shipped, our logistics provider will send you an email with a tracking number so you can track your package in real-time.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.